Refund and Cancellation Policy
At DigitalCraft Sp. z o.o., we value your satisfaction and strive to deliver exceptional service. Please review our Refund and Cancellation Policy, which outlines the terms and conditions regarding refunds for licensed digital assets. By using our services, you agree to abide by this policy.
- Refund Discretion
1.1 All refund requests are subject to the sole discretion of DigitalCraft Sp. z o.o. We are under no obligation to provide refunds for licensed digital assets, particularly if it is determined that the asset has been downloaded by the user.
1.2 You acknowledge and agree to comply with the applicable Refund & Exchange Policy of DigitalCraft Sp. z o.o. OÜ, which may be amended at our sole discretion.
- Refund Process and Obligations
2.1 In the exceptional event that DigitalCraft Sp. z o.o. issues a refund (without any obligation to do so), you agree to the following obligations:
- Remove and delete all relevant product files from any distributed locations and devices, including any synced accounts associated with your account.
- Immediately cease any use or exploitation of the refunded product files (assets) upon receipt of the refund.
2.2 Upon issuance of a refund, all licenses for the refunded product files and their underlying content are revoked, and you are no longer authorized to use the product in any form or for any purpose.
Please note that this policy may be modified at the sole discretion of DigitalCraft Sp. z o.o. We recommend reviewing this policy periodically to stay informed of any changes.
If you have any questions or concerns regarding our Refund and Cancellation Policy, please contact our customer support team.